Reading Time: 8 minutesNew Features include OOTB Connectors to leading Commerce Platforms, No-code Data Science enhancements, new Deep Learning models, and Extends Omnichannel Personalization to Contact Centers Algonomy, the leader in Algorithmic Customer Engagement (ACE) solutions, announced an array of...

Reading Time: 3 minutesThis article originally featured in ET Retail on the 05/06/2021. E-GROCERY NEEDS TO BREAK FREE FROM THE LEGACY BRICK AND MORTAR FORMAT When do we go grocery shopping? Once a month, once a fortnight, once a week,...

Reading Time: 4 minutesAn optimal menu not only drives financial success but also enhances guest experiences. This makes Menu Engineering a key aspect of QSR strategy. With real-time insights, Operations Leaders could engineer their QSR menu to keep costs under...

Reading Time: 3 minutesAre you aligned with how shoppers search? Your visitors search in different stages of the customer journey – when they know what they are looking for, when they are not sure and need guidance, or they want...

Reading Time: 3 minutesA STRANGE TITLE YOU MIGHT THINK FOR AN ARTICLE, BUT IT’LL BECOME CLEAR LATER… Many households during the last few months have seen an increase in the amount of home baking going on and ours has been...