Event has ended

Algonomy, previously Manthan-RichRelevance presents the first of it’s kind virtual event dedicated exclusively to the QSR and hospitality industry to honor the spirit of resilience, agility and leadership the industry has shown in the face of a global pandemic.

Who should attend?

Titles: CMO, CIO, CFO, COO, CSO, CTO, Head of planning/strategy, VPs/Directors, Sr. Managers

Departments: Marketing, Operations, IT, Analytics

of Quick Serve Restaurants, Fast Casuals, Franchisees, Cafe chains and other hospitality businesses

Speakers

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Shivashish Pandey

CEO, KFC Indonesia

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Dorothy Creamer

Senior Research Analyst, IDC Research, Hospitality & Travel Digital Transformation Strategies

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Mayank Singh

Head of Marketing and Technology, Domino’s Pizza Indonesia

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Arvind RP

Director – Marketing & Communications, McDonald’s India

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Shobhit Tandon

Chief Operating Officer, Alamar Foods (Domino’s)

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Srikanth T

Head of E-commerce, CRM & Loyalty, Yum! Brands

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Florian Tinnus

WW Head Partners – Travel & Hospitality, AWS

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Atul Batra

Chief Technology Officer, Algonomy

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Raj Badarinath

Chief Marketing Officer, Algonomy

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Madhu Rao Attada

Vice President – Customer Success, Algonomy

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Ravi Shankar

Chief Customer Officer, Algonomy

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Sachin Dev

Director – Solutioning & PreSales, Algonomy

Why should you attend?

Hear from experts and thought leaders who are shaping the future of QSR industry on:

  • What has changed and how QSRs have adopted technology to cope with the new normal?
  • How Cloud and AI enable a personal experience for customers and operational excellence for business?
  • What are the key investments every QSR business must make to build resilience?

The attendees will walk away with smart strategies and actionable tactics that are geography-specific with a global outlook.

Agenda

10 March 2021 // APAC Summit

IST 11:00

SGT 13:30

GST 09:30

11:00 - 11:30 IST

Keynote

Shivashish Pandey
Shivashish Pandey
CEO, KFC Indonesia
Atul Batra
Atul Batra
CTO, Algonomy
Redo Digital for the new normal
  • Redefining Digital for QSR, post-pandemic
  • Algorithms for foresight 20/20
  • Digital for online & offline customer connect
11:30 - 12:00 IST

Analyst session

Dorothy Creamer
Dorothy Creamer
Senior Research Analyst, IDC
What Will CX Look Like in 2021 & Beyond for the QSR Industry?
  • Shifts in customer sentiment & trends
  • Driving differentiated CX on mobile
  • Customer-centered digital investments
12:00 - 12:30 IST

Panel discussion

Srikanth T
Srikanth T
Head of eComm, Yum! Brands
Arvind RP
Arvind RP
Director – Marketing, McDonald’s India
Mayank Singh
Mayank Singh
Head of Marketing & Technology, Domino’s
Raj Badarinath
Raj Badarinath
CMO, Algonomy
Brands at Ground Zero: Accelerate customer reconnect with digital
  • How AI fastracks understanding of evolving customer tastes
  • Digital-first strategies to aquire, grow and retain customers
  • Personalization as a key differentiator
12:30 - 13:00 IST

Insights

Madhu Rao Attada
Madhu Rao Attada
VP – Customer Success, Algonomy
Sachin Dev
Sachin Dev
Director – Solutioning & PreSales, Algonomy
Recipes for Mobile App Personalization Success
  • Mobile app as the storefront
  • Personalization use cases
  • QSR success stories
13:00 - 13:30 IST

Fireside Chat

Shobhit Tandon
Shobhit Tandon
COO, Domino’s
Ravi Shankar
Ravi Shankar
SVP – Customer Success, Algonomy
Foresight 20/20: AI for BI
  • Decisioning intelligence to drive operational efficiency
  • Innovative applications of data and analytics
  • Domino’s “Fortress” strategy
13:30 - 14:00 IST

Grand finale

Florian Tinnus
Florian Tinnus
WW Head Partners – Travel & Hospitality, AWS
Raj Badarinath
Raj Badarinath
CMO, Algonomy
QSR to the cloud: A recipe to transform the industry
  • Why cloud adoption is key to futureproof the QSR industry
  • What are the cloud innovations QSR brands can strategically leverage
  • How to successfully engage in your cloud journey