B2B Personalization Masterclass

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How ThirdLove became the face of women’s retail with personalized experiences and a customer-centric approach
John Lewis discusses why personalization is always a work-in-progress
Personalization lessons from Miinto: Prioritize customer experience, business goals will follow
Luxury, fashion, and lifestyle leaders from the Middle East discuss the digital-first and customer-first imperative
Navigating internal organization and pushing for change in a new, digital-first world by eXtra
Driving Sustained Growth at Bigbasket with 1:1 Personalization
The art of building a high-performance personalization team and the science of customer data
The Digital Shift: What digital-first means for retail and eCommerce CX
Thinking outside the box with Riachuelo: How retailers can keep innovating through personalization
CXO Talk: Make personalization a strategic lever, not a tactical conversion tool
Grocery Personalization Masterclass

Personalization for B2B commerce goes much farther than B2C. Learn how.

Complexities of B2B online – respecting account and buyer-specific catalogs
Practical ideas to improve the buyer experience, grow conversions and AOV
Case study: Pushing the boundaries of B2B personalization with relevant experiences across search, content, and recommendations

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